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Frequently Asked Questions
Why are your prices so much cheaper compared optical stores and other Internet sites?
Does VisionSave charge a membership fee?
Do I need a prescription to purchase contact lenses?
How do I read my contact lens prescription?
How much is shipping?
When will my package arrive?
What about taxes and duties?
What is your Return and Refund policy?
Is it safe to use my credit card online?
Can i fax my order?
What are the terms and conditions of my purchase?

Why are your prices so much cheaper compared optical stores and other Internet sites?
Simple. We keep our overhead low and we buy bulk. Because we have no physical storefront or sales people, we can pass on these savings to you. In addition, we are one of the fastest growing Internet site for contact lenses. We purchase in large quantities to qualify for the best discounts from the manufacturers and once again, these discounts are passed on to you.

Does VisionSave charge a membership fee ?
Absolutely NOT! While many of our competitors charge membership fees and minimum order quantities for prices like ours, we have continued to pass on bulk, wholesale prices to our customers. At VisionSave.com, you are sure to enjoy one of the cheapest prices (if not THE CHEAPEST price) for contact lenses in the world today. No Hidden Charges! No Gimmicks! No Surprises!

Do I need a prescription to purchase contact lenses?
Yes, you should have a valid prescription from an Optometrist within the last 12 months. In addition, you should only purchase contact lenses that you are already wearing successfully. If you are unsure which brand and type of contact lenses you require, you should consult an Optometrist for advice before you order.

How do I read my contact lens prescription?

Here is a typical contact lens prescription:

Eye Power(sphere) BC Dia Brand
OD (Right) -2.25 8.8 14.0 Acuvue
OS (Left) -3.00 8.8 14.0 Acuvue

Eye Power(sphere) BC Dia Brand
OD (Right) -2.25 8.8 14.0 Acuvue
OS (Left) -3.00 8.8 14.0 Acuvue

Here are the definitions of the symbols used:
OD - Right Eye
OS - Left Eye
OU - Both Eyes
BC - Base Curve
Dia - Diameter

Toric (Astigmatism correcting) lenses will also contain two additional numbers:
Cyl - Cylinder and Axis

Bifocal contact lenses generally contain one additional number which is the add power. A special field will be given for this number.

Notes:
1. A contact lens prescription is not the same as an eyeglass prescription. In addition to the lens power, your contact lens prescription contains several other pieces of information related to the size of the lens.

2. Your prescription will also contain an expiration date. This is typically two years from the date that the contact lenses were fitted.

3. BC values range from about 8.0 to 9.5. The doctor fits the lens with the curvature most appropriate for your eye. Most lenses come in several different BC values. If your prescription does not contain a BC value, this is likely because your brand of lens only comes in one base curve.

4. BC values are a bit like clothes sizes - just because you are a BC 8.6 in one brand doesn't mean you will be in another.

5. If you are in a toric lens your prescription will contain two additional columns entitled cylinder and axis. These numbers related to the correction of your astigmatism.


What is the shipping cost?

Destination Shipping Method Time Cost (US$)
Canada Regular Airmail 5-15 business days $14.95
Canada Xpresspost 2-4 business days starting from $19.95
United States USPS 1st class 5-9 business days $6.95
United States USPS Priority 2-4 business days $9.95
United States UPS 2 day 2 business days $18.95
United States UPS overnight 1 business day $24.95
International Regular Airmail 7-15 business days* starting from $14.95
International Global Priority 4-9 business days* starting from $29.95
International EMS 2-4 business days* starting from $49.95
90% of the lenses we supply are dispatched within 1-3 business days.
*International shipment times can be longer due to local Customs offices

When will my package arrive?
At anytime, we usually have 90% of all possible contact lens prescriptions in stock. If your lenses are in stock, we will ship your order as soon as possible. If your lenses are NOT in stock, it will require 1-5 additional business days.

If your order is an uncommon prescription it may take slightly longer to process. This is particularly common if you require Toric lenses which often have to be special ordered. This can take additional business days to process, therefore, please be patient. Orders received between 4:00 PM (PST) on Friday and 12:00 PM (PST) Sunday will be processed Monday and shipped the next day.


What about taxes and duties?
Because contact lenses are a prescription product, it is tax exempt in Canada and the U.S. For international orders, we strongly advise you to check with the customs department in your country about its importation policies and they may differ in different countries. We are not responsible for any delays, sales taxes, customs duties or other taxes charged by your customs department.

What is your Return and Refund policy ?
All returns must be made within 30 DAYS FROM DATE OF RECEIPT and refunds will exclude shipping fees. For health reasons, only UNOPENED boxes or glass vials of contact lenses in original factory packaging can be returned for refunds. Please contact Customer Service at info@visionsave.com to request for a refund.

Is it safe to use my credit card online?
Yes, it's very safe. Our shopping cart system uses SSL (Secure Sockets Layer - a high-grade encryption key of RC4, 128 bits that is today's industry standard for encryption technology. SSL encrypts (locks) all information including your credit card number while its transmitted from your computer to our, making it extremely difficult to be intercepted by an unauthorized party while in transmission over the Internet.

For information on the security certificate follow these instructions:
Netscape Navigator/Communicator: Click your right mouse button on the domain registration form and select "View Info". A new page will be displayed describing the details of the secure document.
Internet Explorer: Click your right mouse button on the domain registration form and select "Properties". A small menu will be displayed containing information describing the details of the secure document.


Can I fax my order?
Of course. Please include all necessary information from your prescription; as well as your address and credit card information and fax to 1-877-536-7888. Your fax order will be processed in 24 hours and shipped to you directly the day after. If possible, please try to place your order online as this help us keep our cost, and thus priceslow.
Click HERE to fill in Order Form.

What are the terms and conditions of my purchase?
Click HERE to view "Terms of Purchase".

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